MN Michael Ngangom

Operations · Implementation · Technology

Building financial infrastructure that earns trust.

Operations and Technology Leader turning complex fintech platforms into implemented, adopted and operationally dependable outcomes across payments, core banking, incident management, compliance and AI.

Explore selected work ↗Start a conversation →

14+Years in technology & regulated fintech100+Enterprise banking clients served20+FTE delivery function built across EMEA & APAC92%+Customer satisfaction at scale

Leadership focus

Where implementation meets operating reality.

01

Implementation leadership

Technical kickoff, integration, migration, production readiness and dependable go-live.

02

Incident management

Clear command, ownership, escalation, RCA and learning loops for mission-critical payment services.

03

Monitoring & AIOps

SLO frameworks, production signals and AI-assisted operations that shorten the path from detection to decision.

04

Regulatory compliance

DORA-aligned reporting and operational evidence designed into the incident lifecycle.

Latest independent build

DoraIncident

An AI-native incident management and DORA compliance platform unifying intelligent alerting, structured ticketing, escalation, RCA and regulatory reporting.

Visit doraincident.io ↗Read case study →

01Signal & AI triage
02Response & RCA
03Evidence & reporting

Selected work

Ideas made concrete.

Operating model

Reliable outcomes span the full lifecycle.

01Implement with intent
02Operate with clarity
03Improve with evidence

A shared problem?

Let’s turn complex platforms into dependable outcomes.

Start a conversation ↗