epiwero
European Payments Initiative · Wero
Monitoring & Support Lead
Owns incident management, DORA-aligned reporting, SLO frameworks and production AIOps for a pan-European SEPA Instant payment scheme.
Experience
From implementation
to operational excellence.
Fourteen years connecting engineering, enterprise implementation, payments, core banking and resilient operations.
Booking.com
Financial Support Services Lead
Led support services covering SWIFT and Broadridge settlement operations in a global financial services environment.
mambu
Mambu
Head of Integration | Delivery
Built the delivery and integration onboarding function from zero to 20+ FTEs across EMEA and APAC, serving 100+ enterprise banking clients at 92%+ satisfaction.
Adyen
Monitoring, Support & Technical Implementation
Helped establish monitoring and support capability while leading technical implementation in a high-volume payments environment.
Atlassian
Technical Support Engineer
Delivered structured enterprise technical support and complex problem resolution.
Mphasis
SAP & Mphasis
Software Engineering · BW / BI / HANA
Built the engineering foundation in SAP BW, BI and HANA that informs a hands-on leadership approach today.